1. Introduction
Anjean ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
Please read this Privacy Policy carefully. By using Anjean, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide, including:
- •Account Information: Name, email address, password, phone number
- •Profile Information: Profile photo, bio, languages spoken, location
- •Payment Information: Credit card details, billing address (processed securely through our payment provider)
- •Identity Verification: Government-issued ID (for Guides)
- •Communications: Messages exchanged through our platform
2.2 Automatically Collected Information
When you use our platform, we automatically collect:
- •Device Information: Device type, operating system, browser type
- •Usage Data: Pages visited, features used, time spent on platform
- •Location Data: General location based on IP address
- •Cookies and Similar Technologies: See our Cookie Policy section below
3. How We Use Your Information
We use the collected information for the following purposes:
- •To create and manage your account
- •To facilitate bookings and payments between Guests and Guides
- •To communicate with you about your account, bookings, and our services
- •To provide customer support
- •To improve and personalize our platform
- •To send promotional communications (with your consent)
- •To detect and prevent fraud and abuse
- •To comply with legal obligations
4. Information Sharing
4.1 With Other Users
When you make a booking, we share necessary information between Guests and Guides, including names, contact details, and booking information, to facilitate the tour.
4.2 With Service Providers
We may share your information with third-party service providers who assist us in operating our platform, including:
- •Payment processors
- •Cloud hosting services
- •Analytics providers
- •Email service providers
- •Customer support tools
4.3 Legal Requirements
We may disclose your information if required by law, legal process, or government request, or to protect the rights, property, or safety of Anjean, our users, or others.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- •Encryption of data in transit and at rest
- •Secure server infrastructure
- •Regular security assessments
- •Access controls and authentication
- •Employee training on data protection
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your account is deleted, we will delete or anonymize your personal information within a reasonable timeframe, except where we need to retain certain information for legal or legitimate business purposes.
7. Your Rights and Choices
Depending on your location, you may have the following rights:
- •Access: Request a copy of your personal information
- •Correction: Request correction of inaccurate information
- •Deletion: Request deletion of your personal information
- •Portability: Request transfer of your data to another service
- •Objection: Object to certain processing of your information
- •Withdrawal of Consent: Withdraw consent for marketing communications
To exercise these rights, please contact us using the information provided below.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small files stored on your device that help us:
- •Remember your preferences and settings
- •Keep you signed in to your account
- •Understand how you use our platform
- •Improve our services
- •Deliver relevant advertisements
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our platform.
9. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.
10. Children's Privacy
Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our platform, you consent to the transfer of your information to Japan and other countries where we operate.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@anjean.com
Address: Tokyo, Japan
14. Additional Information for Specific Regions
For Users in the European Economic Area (EEA)
If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.
For Users in California
California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to opt-out of the sale of personal information. We do not sell personal information.